Many people I talk to are often confused about the various charges and items on their monthly telephone bills. In particular, when a plan is changed and the first bill comes in after the change, it is hard to get a handle on the benefits as sold to them by the sales person they discussed the deal with, sometimes a week or month earlier. If it wasn’t written down, who would know what the deal was?

A couple of simple things to keep in mind:

1. Always request the new rates in writing, preferably by email so you have a direct contact with the sales person. Another good idea is to ask the salesperson for their direct line so you can go through your first bill with them. Their response will show you whether they are genuine or not.

2. Don’t be led on by complicated credits. They rarely work and often have large line rentals.

3. All line rentals and plan charges are charged ‘in advance’. This means, depending on what time of the month you start the plan you will most probably see a prorate charge on the first bill. ie. if your line rental is $34.50 and you came on in the middle of the month then your next bill will have a ‘in advance’ charge of $34.50 and a prorate charge of $17.25 (34.50 / 2) for the current month’s usage.

Telcotalk has a free ‘no obligation’ annalysis service where we can advise you and suggest any changes that can benefit your usage. Of course we will always suggest our services but you will not be pressured into using them. Simply fax a copy of a recent bill to 1300 720 561 and we will pull it apart and come up with a better strategy for you. If you are on a good deal already, we’ll confirm it for you and you can move on confidant that you aren’t caught in the fog of the many ’smoke and mirror’ offers that dominate the Australian telco market.

If you would like to discuss this offer, please call 1300 720 591, or email enquiries@telcotalk.com.au and we’ll call you!

Till next time

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