A couple of simple things to keep in mind:

1. Always request the new rates in writing, preferably by email so you have a direct contact with the sales person. Another good idea is to ask the salesperson for their direct line so you can go through your first bill with them. Their response will show you whether they are genuine or not.

2. Don’t be led on by complicated credits. They rarely work and often have large line rentals.

3. All line rentals and plan charges are charged ‘in advance’. This means, depending on what time of the month you start the plan you will most probably see a prorate charge on the first bill. ie. if your line rental is $34.50 and you came on in the middle of the month then your next bill will have a ‘in advance’ charge of $34.50 and a prorate charge of $17.25 (34.50 / 2) for the current month’s usage.

Telcotalk has a free ‘no obligation’ annalysis service where we can advise you and suggest any changes that can benefit your usage. Of course we will always suggest our services but you will not be pressured into using them. Simply fax a copy of a recent bill to 1300 720 561 and we will pull it apart and come up with a better strategy for you. If you are on a good deal already, we’ll confirm it for you and you can move on confidant that you aren’t caught in the fog of the many ’smoke and mirror’ offers that dominate the Australian telco market.

If you would like to discuss this offer, please call 1300 720 591, or email enquiries@telcotalk.com.au and we’ll call you!

Till next time

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Business’ dependance on fax communication has been huge since the 80’s (hard to imagine doing business without it) and as time went by more and more people were adding a second line to the small office to eliminate the issue of having the fax line engaged. But this is at a cost – that of an extra line rental – around $30 – $35 per month.

But then came email! And the faxing world began to change. We now have fax to email.

Fax to email is a service where you can receive your fax direct to an email account. This means that there is never an engaged tone on your fax line. The sender dials a ‘virtual’ number and the faxed message goes through a providers fax server and is forwarded to a designated email address such as fax@yourdomain.com.au

Plans and pricing for this service vary across the board but start from less than $10 per month with a small charge per page so for a business with low fax usage (receiving) this is a considerable saving on the cost of a monthly line rental.

Benefits of this service include:

• obvious cost saving
• fax can be received at multiple locations
• fax can be forwarded on without compromising quality
• fax can be saved
• fax does not necessarily need to be printed -saving paper
• you can receive a fax when you are out of the office, even to your mobile device
• you can keep your existing fax number, it can easily be converted to a virtual number

You still need a line to send a fax with but this can be the voice line. You have removed the bother of people being able to send a fax while you are on the phone and it is easier to coordinate sending faxes from your end while the phone line is not in use. Some services have an online platform where you can send faxes much like an email so if it suits you, you can bin the fax machine.

If you would like more detailed information, call 1300 720 591 and we can help you out.

Till next time

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